Fight Negative Reviews with Google Places

Google is now allowing businesses who have registered with Google Places (formerly Google Local Business Center) to respond to negative reviews that appear with a business listed on Google Maps. This is good news as it allows for dialog enabling businesses to represent themselves. A business owner can now answer their detractor’s complaints (and hopefully redeem themselves in the process) and thank satisfied customers for their feedback. If you haven’t registered your business you’d better get to it, Google Maps results often appear the highest in Google rankings. If you need local search marketing help, let us know. Google has also provided some tips for responding to user reviews.

[Source: Google Lat Long Blog via Search Engine Land]

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